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Order Cancellation Policy

At Al Shakir, we understand that circumstances may change, and you may need to cancel your order. Please review our order cancellation policy below:

1. Cancellation Window:

  • Customers can cancel their order within 24 hours of placing it for a full refund.

  • After 24 hours, the customization process begins, and cancellation may not be possible.

 

2. Cancellation Process:

  • To cancel an order within the 24-hour window, please contact our customer service team immediately.

  • Provide your order number and reason for cancellation in your communication.

 

3. Late Cancellations:

 

  • Cancellations requested after the 24-hour window will not be accepted, as the dress customization will have commenced.

 

4. Refunds:

 

  • Approved cancellations within the 24-hour window will be refunded to the original payment method within 14 business days.

5. Non-Cancellable Items:

 

  • Due to the bespoke nature of custom-made dresses, once the customization process has started, the order cannot be canceled.

 

6. Customer Support:

Our dedicated customer service team is available to assist with any inquiries or issues.


Customers can reach us at +971557332415

or

via email at Ali.nasir98@gmail.com

We value your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing Al shakir for your custom dress needs.

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